The latest deal comes just days after the Illinois Commerce Commission sent a letter to distribution companies asking them to extend the moratorium until the end of March. “I hope customers would use this 10% discount offer to avoid service interruptions,” Stennis said. “Separation is the last resort. We want to work with our customers to pay their bills. Payment agreements are one of the best ways to do this. “Our goal is to avoid service interruptions,” Ogden said. “We will only stop the service if all reasonable efforts to establish a payment plan have failed or if the customer has not paid the agreed payments.” To set up a payment plan or discuss an electricity bill, customers can call Ameren Illinois Customer Service at 1-800-755-5000, select “Billing and Payment” from the menu, and follow voice instructions. Customers can also enter into an agreement online by visiting AmerenIllinois.com and logging into their account. The voluntary public services agreement is much longer than a moratorium extension announced earlier this month. At the time, most utilities agreed to extend the moratorium on separation only until the end of September. Ameren and ComEd have only agreed to extend it until September 10. “We understand that some of our customers are facing tough economic times, especially during the winter months. We`re offering this payment plan because we want to help our customers get back on track,” said Shirley Stennis, director of customer service at Ameren Illinois.
The moratorium applies to low-income private customers who qualify for the Low Energy Assistance Program and those who are financially affected by the COVID-19 pandemic. CCI points out that customers should call their distribution company when they have missed payments or if they are having trouble paying a bill. He also said payment deferral agreements were available to both individuals and small customers who are having difficulty making payments at that time. “The economic downturn has added an additional burden to our customers and caused some to lag behind on their bills,” said Stan Ogden, vice president of customer service and public relations at Ameren Illinois Utilities. “We reach our customers with late balances, making it as easy as possible to establish a payment plan. For a limited time until March 31, legitimate Ameren Illinois customers can establish a repayment plan with a 10 percent down payment with late balances.. . .